Refund Policy

If GhostAssist isn't right for you, email support@ghost-assist.com within 7 days of your purchase and we'll refund you in full — no questions asked.

Email us from the same address you used to purchase, with your order/transaction ID from the Paddle receipt if you have it. We aim to confirm every refund request within 2 business days.

Refunds are issued by Paddle, our Merchant of Record, back to your original payment method. Once approved, it can take a few business days for the refund to appear on your statement, depending on your bank or card issuer.

Screen-share invisibility does not work on macOS 15 Sequoia or later — see section 3 of our Terms of Use. If you bought GhostAssist for that feature and only then found out your Mac can't use it, tell us and we'll refund you, even if the 7-day window has already closed.

Requests made after the 7-day window are reviewed case by case — reach out and we'll take a look, but a refund isn't guaranteed outside the guarantee period.

Any question about this policy or an existing order: support@ghost-assist.com.